Spurenclub Support

Please include where possible

• the app name and app version
• your device and operating-system version
• a short description of the issue
• no passwords, complete payment data or sensitive content

Purchases and restoration

Purchases are handled by Apple or Google. Use the same store account used for the original purchase when restoring. A store purchase and an optional app account are separate.

Important information

• To restore a purchase, use the same Apple or Google store account as for the purchase: open the purchase page in the parents’ area (the “For parents” button) and tap “Restore purchases”.
• You set the language and the narration in the parents’ area. The narration for a further language and the full version’s content are downloaded once and need an internet connection for that.
• “Reset app” deletes the progress on this device; a purchased full version is kept. Deleting the app removes the local progress, and the store purchase can be restored.
• For questions and privacy requests, contact us at apps@bitbeans.de.